This is a great example of Ikea user documentation.
If you’ve ever assembled a piece of Ikea furniture, you’ve used end-user documentation.
These are the instructional materials that go with your product to help someone learn to properly use it or - in the case of physical products - even put it together. The four steps to creating documentation that delights your customers and stands the test of time.The essential elements that ensure the best user documentation.Why visual content is the secret ingredient to the best documentation.How good user documentation can help take the burden off your customer support team.How end user documentation is part of the customer experience.
What is user documentation and why is it important?. Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them.Ī well-crafted, user-friendly product manual or user guide can mean the difference between a fantastic customer experience and a terrible one.Īnd, user documentation isn’t just for new users.Įxperienced customers may also refer to user manuals or product guides to refresh their memories on a feature they haven’t used often or to solve a specific problem they may have.įor this post, we’ll focus mostly on best practices for creating user documentation for non-physical products such as software, but most if not nearly all of these tips also apply to the physical product realm.
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